Should a plumber trust a customer? Or should the customer trust the plumber?
Should the customer trust the plumber or should the plumber trust the customer? Martin Smith an emergency plumber, explains why we should have terms and conditions for the plumber and the customer that are within reason due to the type of society we live in.
Top 10 questions asked about trust when it comes to plumbing
- Should a plumber trust the customer before the call out fee is paid?
- Should a customer trust the plumber to turn up once paying the deposit?
- Should the plumber start the job without a signature?
- Should the customer sign for a plumber to start work?
- Should the plumber invoice the customer?
- Should the customer pay on completion?
- Should the customer sign a job satisfaction note?
- Should the plumber write a report on the work carried out?
- What is the customer’s guarantee for the work carried out?
- What guarantee should the plumber give the customers?
Should a Plumber trust the customer before the call out fee is paid?
As the plumber does not have anything in writing, then the plumber has nothing to protect him if the customer decides to cancel or not oblige to any verbal contract. As the customer is not a professional, in the eyes of the law and the moral of the subject then the customer has no way of being trusted even if they mean well but don’t understand otherwise due to a education they believe in.
Should the customer trust the Plumber to turn up once the deposit has been paid?
As the plumbing company is the professional contractors in question, then the customer should trust the plumbing company to provide a service as long as there is terms and conditions within the web site where the booking was originally submitted. Any outside advertising should be linked to an online web site or terms and conditions that represent a company on the type of work that will to be carried out. A company and their terms and conditions should be checked to make sure you agree to them before any work is carried out.
Should the plumber start the job without a signature?
Should the customer sign for a plumber to start work?
To avoid any misunderstanding about the length of time in which the customer is being charged for, then the only way to make sure there is a joint decision on the work carried out, is to ensure there is a signature to show both parties are happy with the time started. If a plumber was to leave then come back or take any type of break then this should be logged down due to complications and disagreements arising.
Should the plumber invoice the customer?
Should the customer pay on completion?
The customer should always pay the plumber to save the plumber spending any further time in chasing up any payments. By the customer paying for the work it also shows that the customer is happy with the work carried out and there will be no need for a signature unless a report is to be written out at the end of the job.
Should the customer sign a job satisfaction note?
If a job satisfactory has been made, with or without a job report, then a customer should sign to show that they are been made aware of the report. If the customer is not happy with the report, then the customer must still sign but put it in writing that the customer is not happy with what the report findings are. The customer must also put their version across.
Should the plumber write a report on the work carried out?
The plumber should always write a report on every job they do, regardless of how big or small the job is as it is very easy for a customer to put there own version of events across.
What guarantee do customers have for the work carried out?
All the work that is documented on the receipt is guaranteed by law for 12 months unless stated on the receipt/invoice produced.
What guarantee should the plumber give to the customer?
When a plumber is doing a complete job, and not a temporary fix, then the plumber must give a 12 months guarantee as any work that is carried out within the instructions and the bylaws then warrants a 12 months worth of fairness wear and tear to a standard type of traffic as long as a domestic job has not been done under high commercial traffic use.
If you are a customer and want the trust of a professional plumbing company or an emergency plumber looking for guideline and terms to be protected by the it is a very good idea to follow the steps below or use our company.