My gas engineer has turned off my gas, is he allowed to do this?
A occupant once said to me “My gas engineer has turned off my gas, is he allowed to do this?”.
Here are some issues an emergency gas engineer can come up against when telling a customer that they have to turn the gas off or disconnect there boiler from the gas supply.
Some occupants get really angry. Are you one of them?
Can a gas engineer turn off my gas?
The answer to can a gas engineer turn off my gas is NO. Unless the gas engineer is doing work on the premises or feels there is some kind of danger to the occupant then the answer to this is YES. However if the occupant was to tell the gas engineer to get out of my house then the gas engineer has no choice but to do this with out power to enter the property and make safe.
If the occupant tells the gas engineer to get out of my house then what will happen to the gas?
If the occupant was to tell the gas engineer to get out of the house, then if the house is at risk of an AR or a ID situation, the gas engineer must report this.
Who does the gas engineer report an AR or a ID situation to?
Once the Gas Engineer leaves the house, the gas safe registered engineer will then call the nation grid emergency line on 0800 111 999.
Where will the national grid turn off the gas?
It is then up to the national grid to come along and turn off the gas either by entry to the house or by disconnecting from an outside sauce.
What does the gas related terms AR or ID stand for?
The gas related terms AR or ID meaning are as listed below.
- AR – At Risk
- ID – Immediately Dangerous
Why would a gas engineer want to turn off a gas supply when in an AR or an ID situation?
The reason a gas engineer is to turn off the gas supply in an AR or an ID situation is because life is at risk and there is an element of danger, therefor if a gas engineer is to turn off the gas, it is for your own safety.
How long will it take for the national grid to attend my property?
The nation grid MUST attend the property within the 12-hours but within most cases the nation grid are normally to the property within 60-minutes depending on the urgency of the situation.
Why should the customer or occupant listen to the gas engineer?
So if you are an angry occupant and don’t want your gas turned off, then think again, as your life may be at risk if the gas engineer was to pay a blind eye to if your in an AR or a ID situation. Unfortunately by turning a blind eye and the gas engineer was to be found guilty of the situation, the gas engineer can be found guilty in the court of law depending on what the outcome was to be and end up in jail. As the gas engineer holds a responsibly on there shoulder, it is up to the customer to make sure you don’t give the gas engineer a hard time when all there doing is holding up there responsibility and doing there job.