Plumbing Point Scoring

How to do plumbing point scoring when it comes to plumber of the Month & Year

How does the plumbing point scoring work, well just below we will explain.

1. Reviews

Reviews are very important in our company, the more you get the more we will want you to get the jobs first. By doing this we encourage more plumbers and gas engineers to get more reviews and the higher we regard the engineer.

  • 5 points are given per 5-star review received (Maximum 2 reviews per day)
  • 0 points are given per 4-star review received
  • -5 points on 3 star and below reviews received

2. Job Fees (does not include customers paying call out fee to engineer)

We expect every month for every engineer to get follow on work which they should pay there 10% fees.

  • Above £400 20-points
  • Above £200 10-points
  • Above £100 5-points
  • 1 point per £20 paid

3. Distance

A minimum distance we expect an engineer to drive is half an hour but we do get some engineer from time to time that will travel over an hour away. At least once a month we get an engineer that would travel between 90 to 120-minutes away not that Martin Smith would do this himself but who ever does this deserves the points.

  • 1 hour or more – 1 point.
  • 1 hour 20 minutes – 2 points
  • 1 hour 40 minutes – 3 points
  • 2 hours or more – 4 points

4. Getting to customer within time

We expect every emergency to be attended within 90-minutes but this can be different depending on the situation being distance and customer expectancy time. Non emergency basis are not included in this expectancy time.

  • See extra points below.

5. Top person being on call and good use of App

There is no such thing as minus point here but if your on call and you take every job, depending on the amount of jobs this can score you well.

  • See extra points below.

6. Customers calling us back that have used the plumber before or passing new customers our way

What we expect from the engineer that if a customer calls the engineer for further work for example an emergency, then the engineer MUST say please contact EPHG Ltd on 07720 247 247 (or if the engineer does the work without telling the customer to contact us, then at least pay the 10% labour fees) (non emergencies only). By taking on the emergency but not mentioning this, this can turn out to be a Minus 20-points.

  • See extra points below.

Extra points from 4, 5 & 6

Extra points below are from the above 4 – 5 and 6 but also may include other ways. Only 10 engineers will score from here, 10 being the most please engineer from 4, 5 and 6 or other and 0 being the least pleased. As there are over 519 engineers registered to date, getting in the top 10 is very good so please don’t be disappointed if you find yourself bottom of the top 10.

Welcome to Plumber of the month 2016.

Here is the link to the Plumber of the year 2015 league table.

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